SaaS Security Integration for Zendesk: Control integrations, Monitor activity, Safeguard customer data

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Zendesk Integration: Secure Customer Support Workflows

Learn how Obsidian secures Zendesk by monitoring integrations, controlling access, and enforcing compliance in customer support.

Why Zendesk Needs SaaS Security

Fragmented Zendesk security controls leave critical risks:

  • Security settings and permissions are unique and dispersed, demanding significant time and expertise to manage
  • Access and privileges often persist beyond intended use without monitoring or lifecycle enforcement
  • No centralized visibility or control over third-party app authorizations, OAuth scopes, or integration activity
  • Compromise of high-privilege tokens or integrations can grant attackers persistent, organization-wide access to sensitive data

How Obsidian Secures SaaS Integrations and Sensitive Data in Zendesk

  • Gain full visibility into your Zendesk environment, including users, activity, and third-party integrations
  • Automatically identify misconfigurations, excessive permissions, and risky behaviors, with criticality scores for faster action
  • Remediate with confidence with guided or automated fixes to keep security and compliance in check

Mitigating Modern SaaS Threats in Zendesk with Obsidian

Zendesk empowers data innovation, but also introduces risks from excessive access and third-party code. Obsidian’s SaaS-native security stack continuously monitors token usage, enforces secure configurations, and delivers identity-aware detection to help organizations mitigate modern SaaS threats.